FAQ's

TROUBLESHOOTING

FAQ's

Q1 What is the difference between the GPS Cradle and other products on the market, including dashboard navigation devices?

A1 In short, the Cradle gives you a whole lot more than just GPS navigation functionality, in an elegant, portable, all-inclusive solution:
• The Cradle is completely portable
Use it for in-car navigation, and when done, simply snap the Cradle out of the windshield mount and take it with you. Because the GPS receiver is built into the Cradle, and not into the windshield mount that stays in the car, the GPS and navigation capabilities stay with you wherever you go.
• The Cradle has a built in rechargeable battery
The battery powers the GPS, so you won' t drain your iPod battery, and you can also use it to recharge your iPod.
• The Cradle includes navigation software
You don't have to spend extra money for a navigation app - the NavAtlas® app comes with the Cradle and you can download it from iTunes at no extra charge.
• The Cradle turns any iPod touch into a dashboard GPS navigator
You don't need another device for car navigation. The Cradle comes with a fully-featured turn-by-turn NavAtlas navigation app, windshield mount and a rechargeable battery.
• The Cradle turns your iPod touch into a global navigation device
When traveling in different countries, use the Cradle with local navigation apps containing local maps.

Q2 Does the iPod touch have to be jail broken in order to work with the Cradle?

A2 No, the Cradle has been certified by Apple. The Cradle provides power and GPS data through the 30 pin connector on the iPod touch.

Q3 Do I have to be in a WiFi hotspot in order to be able to use the Cradle for turn-by-turn navigation?

A3 No, the Cradle does not require a WiFi or cellular connection. The Cradle determines GPS location itself, and the included NavAtlas app contains all of the map data.

Q4 Will the XGPS300 work with a navigation application from another company?

A4 Most likely. First, look to see if that navigation application is available for the iPod touch. Second, make sure that the application does not require a cellular connection in order to download map data or retrieve navigation instructions. The XGPS300 does not provide a cellular connection to the internet.

Q5 Where can I buy it?

A5 The XGPS300 Cradle is currently available from the following retailers:
Apple.com - for US only
Amazon.com - ships within the US and internationally
Expansys - ships within the US and internationally. The expansys link will take you to a page where you will need to choose your local country. Once selected, search for "xgps300".

Q6 When is the Cradle going to be available in Canada?

A6You can now purchase the Cradle from Amazon.com and from Expansys.ca

Q7 When is the Cradle going to be available in Europe?

A7 You can now purchase the Cradle from Amazon.com and from Expansys.com  
The expansys link will take you to a page where you will need to choose your local country. Once selected, search for "xgps300".

Q8 How do I know if a particular app will work with the GPS Cradle?

A8 The Cradle, by design, will provide GPS coordinates to any app that requests it. Not all apps, however, are available or designed for the iPod touch. Unlike the iPhone, the touch, which does not have a network connection, may limit the use of apps which rely on the network connection to supply data.
Here is a simple checklist you can follow to determine if an app is right for use with the Cradle:

Step 1: Make sure that the app you are considering is available for download onto the iPod touch. The GPS Cradle is for the iPod touch only, and not for the iPhone. Some apps are only available for the iPhone, so if you cannot download an app onto an iPod touch, you will not be able to use it with the Cradle. This information is provided within the app description on iTunes. You can also check for compatibility by opening the App Store app on your touch and searching for the name of the application. If the app isn't found, then it isn't downloadable onto a touch -- even though you can see the app available on the iTunes store from your computer.

Step 2: Read the entire app description carefully to determine whether the app requires a network connection. If it does, most of the time it means that you will only be able to fully enjoy the app when in a WiFi hotspot. It doesn’t necessarily mean you shouldn’t use the app, but it could be that some features which rely on the network connection will not be available when you are not in a WiFi hotspot. Many location-based apps, including the NavAtlas US & Canada (which comes with the Cradle), TomTom and Navigon MobileNavigator do not
require a network connection, and you can fully enjoy them on your iPod touch with the Cradle.

Q9 Can I sync my iPod touch with the cradle attached?

A9 Yes. Switch the XGPS300 into "Battery" mode and then use the included mini-USB to USB cable to sync and charge your iPod touch just like you normally would.

Q10 Does the XGPS300 need to be in "Battery" mode in order to charge?

A10 No. The XGPS300 can be charged regardless of what position the switch is in/font>.

Q11 Will an iPhone fit into the cradle?

A11 Although it looks like an iPhone will fit, only an iPod touch will slide into the cradle.

Q12 C'mon...surely my first generation iPhone will fit. I really need GPS in my phone?

A12 Forcing an iPhone into the cradle will definitely break the cradle, and certainly scratch the iPhone (at the very least) or (worst case) cause a micro Black Hole to form that will screw up the results of the Large Hadron Collider and make the folks at CERN very upset. .

Q13 Does the XGPS300 only work when it's mounted in the car?

A13 No. The windshield mount only provides power and a connection for audio. The GPS receiver is built into the piece that attaches to your iPod, so you can take the XGPS300 anywhere you go (except swimming).

Q14 How much battery life should I expect?

A14 The battery will allow you to use your iPod touch twice as long as you normally would.

Q15 How long does it take to charge the XGPS300?

A15 About four hours.

Q16 Why doesn't the XGPS300 charge my iPod and give me GPS location at the same time?

A16 We figured that running down the battery this way might leave you unexpectedly stuck in some canyon in the desert without directions, and that would be a bad thing.

Q17 Will it work with the touch that my sister/brother/father/daughter/boyfriend has?

A17 Yes. The XGPS300 will work with any iPod touch.

Q19 Will the XGPS300 provide GPS location anywhere in the world?

A19 Yes, however the NavAtlas navigation application only contains maps for the 50 US States, Puerto Rico, and Canada.

Q21 What's the microphone for?

A21 If you own an iPod touch with microphone support, and you have the Skype app installed, you can use the cradle as a speakerphone.

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Troubleshooting

If you are not able to find the answer to your question, please feel free to contact the Dual Support Team.